Privacy Policy - AuriumCrest

Effective Date: August 20, 2025

Last Updated: August 20, 2025

In this Privacy Policy, 'us', 'we' or 'our' means AuriumCrest Pty Ltd (AuriumCrest). We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information.

What personal information do we collect?

We may collect the following types of personal information:

name;
mailing or street address;
email address;
telephone number and other contact details;
company name and position;
your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information;
details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries;
any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website;
information you provide to us through customer surveys; or
any other personal information that may be required in order to facilitate your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

visit our website;
contact us through our website or email;
engage our services or do business with us;
communicate with us through correspondence, chats, email; or
interact with our sites, services, content.

We endeavour to collect your information directly from you. However, in some circumstances we may collect your information from third parties, such as a service provider or from a publicly available record.

Why do we collect, use and disclose personal information?

We may collect, hold, use and disclose your personal information for the following purposes:

to enable you to access and use our services;
to operate, protect, improve and optimise our services, business and our users' experience;
to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
to send you information about our services that may be of interest to you;
to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties;
for service development and planning;
as part of a sale or transfer of assets or other corporate transaction; and
to effectively carry on a business or other commercial relationship with you.

Do we use your personal information for direct marketing?

We may send you direct marketing communications and information about our services. This may take the form of emails or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (e.g. an unsubscribe link).

To whom do we disclose your personal information?

We may disclose personal information for the purposes described in this Privacy Policy to:

our employees and related bodies corporate;
third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our services to you);
professional advisers, dealers and agents;
our existing or potential agents, business partners or partners;
anyone to whom our assets or businesses (or any part of them) are transferred;
specific third parties authorised by you to receive information held by us; and/or
other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Disclosure of personal information outside Australia

We do not generally disclose personal information outside of Australia. Where we do disclose personal information outside Australia, we will take reasonable steps to ensure that the overseas recipient handles your personal information in accordance with Australian privacy laws.

Using our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so.

Security

We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a range of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Links

Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites.

Accessing or correcting your personal information

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

Making a complaint

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Contact us

For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please use our contact form and select "Privacy Request" as the query type.

AuriumCrest Pty Ltd
Australia